Policy | Westech Health Care

Freight & Returns Policy

Freight, Shipping & Returns

RETURNED GOODS POLICY

GENERAL POLICY

Subject to the terms and conditions of this Returned Goods Policy, product in “merchantable condition” (as defined below) may be returned to Westech Health Care Ltd. (the “Distributor”) facility from which the product was originally purchased if the return request is made within two (2) business days of receipt of the order being delivered.

MERCHANTABLE CONDITION

Merchantable condition will be determined by the Distributor’s ability to return the item to its inventory for resale in the normal course of its business without special preparation, testing, handling or expense.

The following represent items that are non-returnable:

Any item which has been used, or opened, is only partially complete, stickered, marked, damaged, defaced, or is without all original packaging, labelling, package inserts, or operating manuals.
Short-dated (e.g. less than 180 day’s shelf life), outdated, or seasonal product.
Product purchased from other wholesalers, or other sources.
Any item purchased on a “special order” basis, including non-stock orders and drop shipments.
Any sterile merchandise, unless Distributor is specifically assured that such merchandise was properly stored and protected at all times and such merchandise is returned separately in a package marked as such. Product must be accompanied by customers signed certification, as part of the Return Materials Authorization (RMA) form.
Liquid or Semi-liquid product that has frozen is not eligible for return to Distributor.
Any low stability product that is unusually sensitive to temperature and handling conditions.
Any product not intended for return to a wholesaler in accordance with the return policies of the applicable manufacturer.

In General,

1. Distributor will only accept non-expired product purchased from Distributor directly as evidenced by invoice and lot number or serial no.

2. All product must be returned within seven (7) calendar days of product purchase. (It being understood that the product return request must be made within two (2) business days of receipt of the order being delivered.)

3. Product returned pursuant to a voluntary or involuntary Manufacturer Recall may have different requirements. In the case of a recall, Distributor will document any changes to policy specific to that product.

NOTE: Any product accepted for return outside these guidelines may be subject to a re-stocking surcharge.

CREDIT AMOUNT

Credit for authorized returns will be issued upon receipt of product and verification of return eligibility. Credit amount to be issued is determined by the type of return.

Type of Return Credit to be Issued

Authorized Saleable Return, with copy of invoice/packing slip. . . . . . . . . . . 100% of purchase price

Authorized Saleable Return, without copy of invoice/packing slip. . . . . . . . 85% of purchase price

Unauthorized Return. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No credit issued

UNAUTHORIZED OR UNMERCHANTABLE PRODUCT

Returns received without prior authorization or containing items not eligible for return in accordance with Distributor’s Policy will not be accepted and will be returned to customer at customer’s expense.

SHORTS AND DAMAGED MERCHANDISE

A. Claims of order shortages (e.g., invoiced but not received) and damages must be reported within two (2) business days of receipt of goods.

B. All claims of shortage will require inventory verification. If a shortage is not validated during the cycle count process, credit will not be issued.

PRICING DISCREPANCIES

Pricing and other errors/mistakes must be reported within ten (10) business days from the invoice date.

Deductions from payment of invoices are not allowed.

The customer is responsible for scheduling the return and for any return freight expenses.

REQUIRED RETURN PROCEDURES

Fully completed RMA forms must accompany all merchandise to be returned. The RMA must be signed by a financially responsible person at the practice or by his /her delegate where written documentation of delegation exists. Each RMA form must include the information below. If this information is inaccurate or is incomplete, please contact Customer Service:

Customer name, address and account number (as it appears on the invoice);
Name and address of the Distributor facility to which the return is made;
“Ship to” address if different than “Bill to” address;
Distributor invoice/order number and date;
Product item number, quantity, form/size, description, lot number, serial number, and expiration date;
(Note: A copy of the Distributor invoice and packing slip will provide this information.)
Purchase order number, if applicable;
Reason for return; and the date of the return.
Unless otherwise agreed to and arranged, Distributor will arrange for pick up of product, and pay freight for all items shipped in error.

Return merchandise must be placed in a proper shipping container and, for merchandise valued at more than $100, signed for by the carrier/driver when the product is picked up.

All return forms will be reviewed by Distributor for compliance with its Returned Goods Policy. The validation, valuation, and acceptance of any return are at the sole discretion of Distributor and/or the manufacturer. Any credit or similar offsets may be taken only as previously approved by Distributor (as evidenced by the issuance of a valid credit memo), and may not be otherwise taken or deducted by the customer.

If product returned to Distributor is not the product specified on the RMA (Quantity, serial no. and/or LOT number), credit will not be issued and product will be returned to the customer at customer’s expense.

This policy is subject to change without notice by Distributor. This policy is further subject to modification as Distributor may deem necessary or appropriate to comply with applicable federal and/or provincial laws, rules and regulations, Health Canada guidelines, and any other restrictions applicable to returned merchandise.

Contact Information:

Westech Health Care Ltd.

154–5255 McCall Way NE

Calgary, AB T2E 7J5

Toll Free: (844) 323-0022

Local: (587) 323-0022

Fax: (587) 323-0159

sales@westechhealth.com

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Privacy Policy

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